Tag Archives: Misunderstanding

How to Avoid Misunderstandings

In a study of 400 companies, employee assessment firm Cognisco estimated that misunderstandings between workers and managers cost firms $37 billion a year. On average, businesses with 100,000 employees lose a staggering $62 million a year through misunderstandings, at an average cost of $624 per employee. This figure excluded reputational costs such as reduced customer satisfaction and the impact on

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How we make Inferences

Chatting

What are inferences? When we’re engaged in conversation, we use inferences to fill in missing information that isn’t explicitly stated by the other person. Inferences help us to make sense of what we are hearing, but can also lead to misunderstanding and miscommunication. Why are inferences important to the way we communicate? When we are reading text, we usually have

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